Frequently asked questions

Q: Does the price include setup and delivery?
A: Our standard rental rates do not include delivery. Travel fees vary depending on the location and city. Please call us with any questions. We absolutely include setup and takedown in our travel fee — we do all the work for you!

Q: Do you deliver to other cities?
A: Yes, for backyard parties we service Weber, Davis, and Box Elder Counties. For larger events, we travel all over Utah, Nevada, Wyoming, and Idaho.

Q: Does the standard 8-hour rental time include your setup time?
A: No. We arrive early to set up so you get the entire rental time to enjoy.

Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. In this case, we will call the Friday before to confirm that someone will be at the party location. The same applies to pickup.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you receive it. Bingham Party Rentals cleans and disinfects all units after every rental.

Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged, they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can trip your circuit breaker, so we bring our own heavy-duty cords.

Q: What about parks? Do parks have electricity?
A: We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first-come, first-served, so secure your spot early in the day.

Q: What payments do you accept?
A: Cash or credit cards. If paying by cash, please have exact change, as our drivers do not carry cash.

Q: What if we need to cancel?
A: Please check out our policies page for details. Deposits are fully refundable if the weather is extreme enough to cancel your event.

Q: Do you require a deposit?
A: Yes, all orders require a 30% credit card deposit. The deposit can be transferred but is only refundable if the weather is extreme enough to cancel the event.

Q: How big are the jumps?
A: Most of our jumps (e.g., character jumps) are 15 ft x 15 ft, which is slightly larger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are very large and need extra space. Measure your space to ensure it fits. Jumps need room for stakes, the blower, and must not rub against walls or trees to avoid damage.

Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Ensure you have at least a 4-foot-wide access to the setup area. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.

Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for kids), asphalt, and concrete. Sorry, we can’t set up on rocks, as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?
A: Yes, there is a link in your receipt once you’ve ordered, or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or is damaged?
A: Yes and no. You are not responsible for normal wear and tear. If damage occurs due to negligence (e.g., not turning off the blower in high winds), you will be responsible for repairs or replacement. We outline all safety rules for you to follow.

Still have questions? Call or write: admin@binghampartyrentals.com or (385) 244-0599.